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Name and Address Capture

This feature can be added to customers who have Weblink to capture the name and address of the person calling. The pricing for this service is based on blocks of successful lookups. Unlike other features, this is not a monthly charge. The service can be added to automatically renew after it successfully captures your block of loopups or to expire once the successful lookups have been utilized.

Successful lookups are not counted toward the allotment for any unresolved lookups, administrative calls to the number (i.e. checking messages, recording greetings), or any calls placed from FreedomVOICE Systems. Calls placed from the same phone number but do not meet the above criteria would count as separate lookups. The authentication service being used updates their records on a monthly basis ensuring the most accurate information as possible.

Lookups can be accessed through the reports tab in Weblink. For each report run an additional column appears to the right side of each call. If there is a successful lookup the name would appear where it can be selected to reveal the address as well as additional information about this person. If a name does not appear one of the following would:

• Unresolved - An attempt to capture was performed but information was not found.
• Not Purchased - The customer does not have name capture or has run out of their allotted captures.
• Not Processed - The system has not yet attempted to capture.
• Service Provider - The phone number was from FreedomVOICE Systems.
• Administrative - The caller entered a PIN during the call to check messages or perform administrative tasks.

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